Accessibility for Ontarians with Disabilities (AODA): Multi-year Accessibility Plan
Date Implemented:
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1.0 PURPOSE
ETC is committed to creating an inclusive and accessible environment for all individuals, including those with disabilities. This Multi-year Accessibility Plan outlines our commitment to continuous improvement and ensuring all aspect are accessible to persons with disabilities.
2.0 MULTI-YEAR ACCESSIBILITY PLAN
ETC is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. We will review the plan and update it at least once every 5 years. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
2.1. Continuous Improvement
ETC strives for continuous improvement in all aspects of the business and will do the following to ensure we improve our accessibility plan.
- We will regularly review and update this plan to ensure it remains relevant and effective.
- We will actively seek feedback from employees, customers, and visitors with disabilities to inform our accessibility efforts.
- We will stay informed about new and emerging accessibility standards and best practices.
2.2 Action Plan
| Area of Focus | Action | Timeline | Responsibility | Metrics |
|---|---|---|---|---|
| Information and Communications | Implement a process for receiving and responding to accessibility feedback. | May 1, 2025 | Manager | Track the number of feedback submissions received and how they were addressed. |
| Customer Service | Make website and online documents accessible by conforming to WCAG guidelines. | Ongoing | Manager / IT | Conduct regular website accessibility audits |
3.0 MODIFICATIONS TO THIS PLAN
ETC is committed to reviewing and updating this Accessibility Policy regularly. Changes will be made as necessary to ensure ongoing compliance with the AODA and to address the evolving needs of persons with disabilities.
4.0 CONTACT INFORMATION
For questions or concerns regarding this Accessibility Policy or to request a copy in an accessible format, please contact ETC Management:
- In person or in writing: 101 Magill, Lively Ontario P3Y1K6
- Email: info@etcindustrialcleaning.ca
- Phone: 705-522-5958
ETC will make every effort to respond to inquiries in a timely and accessible manner. ETC is committed to ensuring that this Accessibility Policy and related documents are made available to the public, including persons with disabilities, upon request.
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